Privacy policy

Personal Data Protection Policy

Saishunkan Pharmaceutical Co., Ltd. sells Domohorn Wrinkle, a skin care product, via the website, online platform, and other SNS channels. We respect user privacy and recognize the importance of protecting personal information of each user. Therefore, keeping an accurate record of all the conversations we had with the customers in a secure manner is the pillar of the sustainability of our business—the crucial part that must not be tampered with.

Regarding the data use and privacy policies that we have mentioned above,
please read the following policies related to customers, companies, and employees of the company.

Personal Information Protection Policy
All Saishunkan employees are required to adhere strictly to our private information protection policy. Also, we would periodically re-examine, maintain, and revise the above program for ongoing improvement to ensure that the customer's personal information is kept well and secure.

In the case of collection of personal information, we would explain the purpose and obtain the consent of the customers prior to the collection of personal information within the necessary extent, and to use the information within the extent of the explained purpose.
We are responsible for the personal information we collect to meet the requirements of laws and regulations and protect the interests of customers. We will not provide personal information to a third party unless absolutely necessary.

In the event that personal information is used by an outside company to assist in providing delivery services to customers or to provide informational documents, we have set the scope of management of customer personal information under the strict control of the company.

For secure and accurate management of the entrusted personal information, we would perfect our company policy and enforce security precautions to prevent the leaking, loss, or damage of personal information.

We would observe the “Requirements of Personal Information Protection Management Systems (JISQ 15001:2006)”, laws, guidelines and other regulations set down by the country related to any personal information processing.

In the case of the customers’ will to confirm, revise, or delete personal information, we would promptly respond in a reasonable period and extent.

Should you have any concerns or questions in relation to the processing of personal information, please contact us at the contact details below.

Enacted on February 1, 2005.
Revised on January 15, 2008
Saishunkan Pharmaceutical Co., Ltd.
Mr.Masaaki Nishikawa, CEO
Customer Satisfaction Department
1363-1, Jichu, Mashiki-machi,Kamimashiki-gun, Kumamoto,861-2201, Japan
Inquiry Form

About customer personal information
We process inquiries for personal information from customers according to the details and methods provided below:
1. Contact customers directly, such as by telephone, letter, e-mail, or company website.
2. Referrals from member customers
3. Purchasing products through third parties

We obtain the following personal information:

Information including name, address, telephone number, email, bank account number, and credit card information that is necessary for the delivery of products, provision of services, identity verification and payment, which is “given according to needs” by the customers prior to purchase.

Information including age or date of birth, skin condition, gender, lifestyle, and occupation that is necessary for the improvement of products and services, and for appropriate support toward individual customer, which is “given within the extent of the customer’s consent”.

We record the conversation with customers in text and audio format and utilize the data in the following ways:

1. For confirmation of information related to the orders and enquiries from customers for the purpose of training and customer support

Examples:

Order confirmation
Delivery of order to specified address
Billing and payment confirmation of order
Utilizing comments from customers for the instructions and education of high quality customer support.
Fully understand the enquiries to provide appropriate support.

In the event that the customer has changed the personal information regarding delivery and billing of orders, such as delivery address, bank name, and credit card expiration date, we may contact the customer to confirm the change once again.

2. For provision and improvement of products and services purchased by the customer and development of new services
Examples:
Revision of contents of products, services, and website, etc. for improvement and greater customer satisfaction.
To ensure that contents of products, services, and website, etc. are appropriate to every individual user.
Fully understand the usage condition and utilize the knowledge on service improvement and development of new services.
(Information collected from the customers will be handled as statistical data. Name etc will not be disclosed to the public.)

3. For delivery of information related to products and services via mail, email, or advertisements through a website
Examples:
For delivery of information of various services including member periodicals, and promotion notice, etc.
Use to advertise through other websites to personalize the user using the user's email information.
We will not disclose personal information to the third party.
Saishunkan handles personal information in a proper manner. We will not disclose or provide the information to the third party except in the following situations:
With the consent of the customer
Information after being processed as statistical data that the identity of the customer is not revealed.
By the order of the laws for disclosure.
In the case of entrusting a third party to handle all or part of personal information to the extent necessary to achieve the specified purpose of use.
Personal information is securely managed.
A strict security strategy is reinforced to prevent loss, misuse, and tampering of personal information.
Personal information is kept under a safe environment where general users have no access to.
Saishunkan may consign the handling of personal information as part of the business to other corporation that we determine to be trustworthy and have signed the personal information confidential agreement with, but personal information will still be protected based on Saishunkan’s Personal Information Protection Policy.

Examples:
Inform the delivery company of the customer's name, address, and phone number in order to arrange delivery of the purchased products.
To deliver the goods based on the personal information and order details received from other platforms not owned by us.
We believe that the most important elements of personal information protection is not only the security system but the “awareness” of the system’s user. We cannot expect the customers to feel safe wholeheartedly if we failed to ensure that every employee is aware that “the information entrusted by the customer is the most important thing to the company” and understand that the same weight of responsibility is bear on their shoulders without simply relying on the latest system.
“Awareness” is the foundation of our personal information protection strategy and we launch on-the-job training to all the employees to boost up their self-awareness. We will continue to enhance the awareness of personal information protection throughout the company and strive to be Saishunkan Pharmaceutical Co., Ltd. honored with customers’ trust.
Regarding the management of personal information related to business assigned by affiliated companies and personal data collected by third parties.
For the development and improvement of service and product development, as well as for coordination with the company hired to deliver the goods, we will comply with the privacy protection policy and use it in the following cases:
Examples:
To check the order list.
To deliver the products to the designated destination.
For verification of payment and collection of goods.


To provide services to customers appropriately according to the contents that customers have inquired about."
If it’s the wish of the customer to disclose his/her own personal information, or to change/correct the registered information, we will promptly respond in a reasonable extent. For enquiry or correction, please contact us at the contact details below or login to the “Membership Registration Change” page from our website.
Regarding the information displayed on the website
To make customers feel safe when using the website, the information below will be requested. Furthermore, statistical data will be displayed from the data collected from customers without displaying personally identifiable information such as name or email address.
Information about mobile phone and IP addresses that are recorded in the log are mainly used in the following purposes:
To analyze statistical information about website traffic.
To be an automatic sign-in tool.
To pinpoint and resolve the problems with the server.
To check on customers.
To manage and monitor the website services properly and securely."
We will use information about the type and version of the browser that the customer uses, the management system, the page the customer viewed (URL), and the time of access for the following purposes:
To analyze statistical information about website traffic.
To improve the website to be more satisfying.
To verify the identity of the customer.
To manage the security and suitability of the website's services and others.

We use cookies to access information when a customer visits the company's website and automatically collect information for the following purposes:
To improve the contents of the websites and email to an even more satisfactory level.
To provide services that suit the user’s interests.
To prevent showing the same advertisement multiple times to the same users and to present information that would benefit the user.
To contact the user if an error occurs.

You can set your browser to display an alert or disable cookies at any time. However, certain functions of the website may not be available.