FAQ
About our products and ingredients
What Domohorn Wrinkle products are there?
Domohorn Wrinkle has 8 products that help solve the problem of aging skin. They are divided into 3 groups: "Refining 3", "Essential 4", and "Daytime Solution."
Learn more about our products HERE.
Can I use your products together with the skincare from other brands?
Yes, you can.
We highly recommend that you contact us for the most suitable way to use the products.
Where does the name "Domohorn Wrinkle" come from?
"Domohorn Wrinkle" is the combination of 3 words.
"Domo" means "suppress" in Latin
"horn" means "dead skin" in German
"Wrinkle" means "line in the skin" in English
Therefore, "Domohorn Wrinkle" is a brand name to represent our desire to suppress skin problems caused by aging.
What kind of skin and age are your products suitable for?
Everyone can use Domohorn Wrinkle products regardless of gender, age, or skin type.
Can I use your products if I am pregnant or have sensitive skin?
All of our products contain natural ingredients, which are gentle and non-irritating, so they are safe for pregnancy and sensitive skin.
You are welcome to contact us for advice that suits you before start trying our products.
When do your products expire?
All Domohorn Wrinkle products have a shelf life of one and a half years. After opening, they should be used within 6 months.
Please note that the periods may be shortened due to environmental factors such as high temperatures and high humidity.
Storing in extremely cold or hot temperatures may also impact the efficacy of the product.
Please store in a dry place at room temperature and avoid direct sunlight.
Are all the ingredients natural?
Domohorn Wrinkle products contain more than 170 natural ingredients; there are only 2 non-natural ingredients.
1. BG - an extracts from plants that helps hydrate the skin
2. LPG - a liquefied gas that helps create a soft foam *Only contained in No.3 Softening Foam Mask
The above 2 ingredients have passed the third-party verification and obtained the certification of "highly safe raw materials", so only the minimum necessary amounts of them are put in the products.
Meanwhile, we are working hard to find and replace all products with natural plant extracts.
Do Domohorn Wrinkle products contain alcohol, perfume, and parabens?
Domohorn Wrinkle products do NOT contain Alcohol, chemical fragrances, or parabens. Please rest assured that our products are safe and mild for your skin.
About the Treatment
Will spots and wrinkles really disappear?
Spots and wrinkles are mainly caused by the deterioration of the innate "skin's self-repairing power" ,which Domohorn Wrinkle products can strengthen this power and enhance the innate strength of the skin.
In addition, using our products according to our unique technique called Oteate can also help solve skin problems more effectively.
According to our customers who continue to use our products, they are delighted that they "look younger", "the crow's feet disappeared, and the skin looks radiant", and "the wrinkles disappeared."
Is it better to use all 8 products?
We recommend our customers use all 8 products because they promote each other's effectiveness to bring your healthy skin back, and a better result can be expected!
In addition, each product has its own effectiveness, so you can consider which products you would like to order according to your skin problems.
Learn more about the products HERE.
Can I ask about my skin problems or how to take care of my skin?
Yes, you can!
The Domohorn Wrinkle Customer Service gives 1-on-1 skin consultations to provide you with the most appropriate advice.
Please feel free to contact us through any of the following channels:
1. Email: inquiry_th@saishunkan.co.jp
2. Line Official: @domohornwrinkleth
2. Fill out the contact form
We are always at your service!
What should I do if my skin is itchy, red, or has rashes after using your products?
If your skin feels irritated during or after use, please immediately rinse thoroughly with water, discontinue use, and contact us.
We will provide you with skincare recommendations based on your current skin condition.
About order
How can I place an order?
You can place an order through the following 4 channels:
1. Website: www.saishunkan-thai.com
2. Line Official: @domohornwrinkleth
3. Facebook Page: DomohornWrinkle Thailand
4. Instagram: domohorn_wrinklethailand
How can I make a payment?
We accept the following payment methods:
1. Credit Card
*If you have not registered for online payment service (Verified by Visa or Mastercard SecureCode), please contact the credit card issuing bank before proceeding with the payment.
2. Internet Banking
Siam Commercial Bank: SCB EASY
Bank of Ayudhya: KMA-Krungsri Mobile
Krungthai Bank: Krungthai NEXT
Bangkok Bank: Bualuang mBanking
Kasikorn Bank: K PLUS
3. PromptPay
can make QR code payments from a PromptPay eligible bank via that bank's app.
Do you accept installment payments?
No, installment payments are not accepted.
Please pay in a lump sum.
Can I exchange or return a product?
1. If you would like to return or exchange items due to personal reasons, please contact us within 7 days after receiving the items.
Only unopened items are accepted, and you are requested to pay for the return postage.
2. We accept the return and exchange of purchased items if you find them damaged, defective, or incorrect. Please contact us within 7 days after receiving the items. We will cover the entire cost of the new product being replaced.
Is there a delivery fee?
We offer free shipping on all orders.
About Online Member
I can't log in. What should I do?
First, make sure all the information you have entered is correct.
Examples of common mistakes:
■The "password" is entered in the "Email address" box.
■The "8-digit customer ID" is entered in the "Email address" box.
■The case of the letters is incorrect.
If you have forgotten your password, please click HERE to reset the password.
I have forgotten my password. What should I do?
You will need to reset your password.
Please click the "Forgot your password?" button and fill out the necessary information on the "Forgot your password?" page.
After you fill out all the information, the email for resetting your password will be sent to your registered email address.
Please follow the instructions in the email.
※ The email for resetting the password can only be sent to a registered email address.
If you change your email address or cannot receive the notification email for any reason, please email us at enquiry@saishunkan-th.com or fill out the contact form on the "Contact Us" page.
How do I change or update my membership registration information?
Please log in to My Account, then click on the "View Addresses" option from the menu on the left.
Or you may fill out the contact form on the "Contact Us" page and let us know your requests.
How to terminate my online membership?
For the termination of online membership, please contact us through any of the following channels:
1. Email: inquiry_th@saishunkan.co.jp
2. Line Official: @domohornwrinkleth
3. Fill out the contact form
Is the credit card information secured?
We pay utmost attention to the protection and security of your personal data. We use the internet security SSL encoding technology for our website.
All communications are encoded and the system secures your purchase information and credit card.
How do you handle personal information?
The personal information of our customers will be used only to send promotional campaign letters, regular after-care phone calls, emails, and for order processing.
Customer personal information will not be used for any other purposes and will not be disclosed, given, or transferred to a third party.
Click here for more details.
Privacy Policy
About SAISHUNKAN
Where does the company name "Saishunkan" come from?
"Saishunkan" was the name of a medical school in Kumamoto prefecture in the old days.
The school taught anyone from any social class who aspired to be a doctor and took in any patients in need.
Our company was first established in Kumamoto Prefecture. We named the company after the legendary medical school because we wanted to inherit the spirit of freedom and care of Saishunkan, which has become the pride of our hometown.
Do you have physical stores in Japan?
We have “Skincare Lounges” in Japan for customers to try the products.
There are a total of 5 branches, as follows:
1. Keio Department Store 4F (Tokyo)
2. Matsuya Ginza Department Store 7F (Tokyo)
3. Hankyu Umeda Main Store 7F (Osaka)
4. Matsuzakaya Nagoya Department Store 7F (Nagoya)
5. Hakata Hankyu Department Store 1F (Fukuoka)
Get in touch
Have questions about your order, or a general enquiry?