Terms of service
Delivery
- Deivered by DHL Express, Flash Express, Shopee express, private parcel delivery companies.
Delivery fee
- Free delivery on every order.
Return Conditions:
- Products must remain at least 80% of their original quantity.
- The return period is within 15 days from the date of receiving the product (may vary depending on each product category).
- Some items may not be eligible for return, such as certain types of products or items on special discounted listings.
Return Procedure:
- If you wish to return a product, please contact customer service in advance.
- Information and procedures for returning products will be provided by our customer service department.
Return Shipping Fee:
- In the case of returns due to our error or incorrect delivery, we will bear the return shipping fee.
- In the case of returns due to customer reasons, the return shipping fee will be the responsibility of the customer.
Refund Processing:
- After receiving and inspecting the returned products, we will proceed with the refund process.
- Refund methods and durations may vary depending on the payment method chosen during the purchase.
- Some fees and shipping charges may not be refundable.
Important Notes:
- The return policy may be subject to change without prior notice. Please check the latest policy.
- Returns of damaged or tampered products may result in the rejection of refunds.
